Help with locked or limited account

If your X account is locked or limited to certain account features, it may be compromised or in violation of the X Rules or Terms of Service. When this happens, the first step is to verify you are the rightful account owner. Keep reading to get help restoring account access, or check out our FAQs to learn more about locked and limited accounts. 

• Verify your account
• Access your account
• FAQ

To make sure X is as safe as possible, you may see a message that says Please verify your account.  When you see this message, you’ll need to verify ownership by phone, email or recaptcha. 

 

Verify your account by phone

1. Log in to your account. (If you don’t have login access to your account, Contact our support team.)
2. Look for the message letting you know Your account has been locked.
3. Select Start.
4. Enter your phone number. Please note that we will associate this phone number with your account.
5. We will send you a text message, or you will receive a phone call, with a verification code. It may take a few minutes for the code to be delivered to your phone. 
6. Once you’ve entered the verification code, click or tap Submit to unlock your account.

If you have an email address associated with your account, we also sent instructions to that address. If you don’t see an email from us, please check your spam, junk and social folders.

  

 

Verify your account by email

1. Log in to your account. (If you don’t have login access to your account, Contact our support team.)
   
2. Look for the message letting you know to verify your account.
3. Select Start.
4. On the next screen, select Send email to begin the verification process.
5. Check your email inbox for an email from X containing a verification code. It may take a few minutes for the code to be delivered to your email inbox.
6. Once you’ve entered the verification code, select Verify to unlock your account.

If you don’t see an email from us, please check your spam, junk, and social folders.

If your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it.

  

 

Verify your account by recaptcha

If your account appears to have exhibited automated behavior that violates the X Rules, we may lock it and request that you pass a captcha challenge to confirm you are not a robot.

1. Log in to your account. (If you don’t have login access to your account, Contact our support team.) 
2. Look for the message letting you know to please verify your account.
3. Select Start.
4. You will see a pinwheel or wait cursor while the captcha check completes in the background. You do not need to do anything.
5. Once we’ve confirmed you are not a robot, select Continue to X to unlock your account.

If you have an email address associated with your account, we also sent instructions to that address. If you don’t see an email from us, please check your spam, junk and social folders.

If your account is in this state, people who visit your profile may see a message letting them know the account has displayed unusual activity and asking them to confirm they still want to view it.